Did you know happy customers whose issues are resolved tell four to six people about their experience?
Interacting with customers can be very nerve-wracking. Sometimes employees will purposely avoid them. This may be due to fear of being shouted at or not knowing the answer to a question. There’s no benefit in avoiding customers. It will often make the situation worse.
It also reflects poorly on the business, and you may be disciplined. So what can you do?
Luckily, there are several things you can do to boost your confidence to help you talk to customers. In this article, we’re going to share these tips so you can go into work with confidence.
Read on for more information.
Remember to Listen
Most people don’t like confrontation. They actively avoid tense situations. When customers are angry, staff often avoid them and try to direct them to other colleagues. This is usually because they don’t want to get involved and be shouted at.
For the one’s that do interact, they sometimes take the complaints personally and argue with customers. So how can you avoid this?
Well, one of the best things to do is just to listen to the customer. They just want to let off steam and feel that they are being taken seriously. When you actively listen to others, you build trust and a rapport.
Avoid Slang Words
When talking to customers you should always be professional. Some people often get too comfortable and start talking like they’re speaking to a close friend.
This may offend some customers and make them feel as if they’re not valued.
You should always stay professional even if you get to know the customer and feel relaxed with them. It’s an easy complaint about a customer when a member of the staff acts unprofessionally.
Saying Sorry Goes a long Way
One of the most powerful words in the English language is the word sorry. It can end arguments and fix relationships.
If customers feel that they have a grievance, just saying sorry to them can help prevent major complaints. If you read reviews online, customers will often mention whether businesses apologized. When they have, customers often thank them for doing it.
Even if you had nothing to do with the complaint, you should still apologize.
Finally, if you interact with customers online, why not consider using customer support chatbots. They’re easy to use and trusted by many businesses.
How to Talk to Customers?
We hope you have enjoyed our article and have learned a few tips on how to talk to customers.
As you can see, there are simple things you can do in which to better interact with customers. We advise you to start implementing these methods when you speak to your customers.
Finally, why not check out the rest of our blog to learn more business tips and skills.